{"id":15,"date":"2024-11-01T10:17:59","date_gmt":"2024-11-01T17:17:59","guid":{"rendered":"https:\/\/heatexchangers.duocel.com\/?page_id=15"},"modified":"2024-11-01T10:18:02","modified_gmt":"2024-11-01T17:18:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/heatexchangers.duocel.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our refund and returns policy lasts 30 days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must be unused, in the original packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You must obtain an RMA number from our customer service team at: customerservice@duocel.com.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h2>Refunds<\/h2><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected, we will send you an email when your refund is approved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once approved, a credit will be applied to your credit card or original method of payment within 2 business days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sale items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h2>Exchanges<\/h2><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@duocel.com.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h2>Shipping returns<\/h2><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will be responsible for paying for your own shipping costs for returning your item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h2>Need help?<\/h2><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us at customerservice@duocel.com for questions related to refunds and returns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview Our refund and returns policy lasts 30 days. To be eligible for a return, your item must be unused, in the original packaging. You must obtain an RMA number from our customer service team at: customerservice@duocel.com. Refunds Once your return is received and inspected, we will send you an email when your refund is&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/heatexchangers.duocel.com\/index.php\/refund_returns\/\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heatexchangers.duocel.com\/index.php\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heatexchangers.duocel.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heatexchangers.duocel.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heatexchangers.duocel.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heatexchangers.duocel.com\/index.php\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":1,"href":"https:\/\/heatexchangers.duocel.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":293,"href":"https:\/\/heatexchangers.duocel.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions\/293"}],"wp:attachment":[{"href":"https:\/\/heatexchangers.duocel.com\/index.php\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}